Policies

CHILD SAFETY POLICY

We write this new policy with the utmost respect to the parents in our salon & spa. Some of our staff are parents themselves and understand that this can be a sensitive issue.  We understand how challenging it is finding time for yourself. However our policy strictly prohibits unsupervised children in the salon & spa. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. There will be no running, screaming, or walking around the salon stations or into spa rooms. Please remember this is a public space where people come (and pay) to relax. We kindly request ONLY those receiving services be present in the service areas. Children 13 and older capable of sitting quietly and unsupervised, may wait in the provided seating area. If you cannot comply with this policy you may be asked to reschedule. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child's safety in mind. Our salon is not child proof. Sharp implements, glass, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. We cannot be held responsible for injuries in our salon as a result of unsupervised children. You will be financially responsible for ANY items and/or property damaged by children attending with you. Please understand that our concern is the safety of your child. We write this notice without the intent of offending and hope that you will aid us in keeping our salon a safe environment. Please contact the owner if you have concerns or questions about this policy.

Please arrive 15 minutes before your scheduled appointment to allow time for you to check-in and fill out paperwork.

Cancellation/Late Policy

Cancellations are accepted up to 24 hours before the scheduled service. Within 24 hours of the service, cancellations will be charged 50% of the scheduled cost. An appointment no call, no show will be charged 100% of the appointment cost. Arriving late will result in shorter treatment time so we can ensure that the next guest is not delayed. Please note that we will not adjust pricing for reduced service time due to late arrival. After 15 minutes your appointment will be cancelled and you will be charged for the scheduled service.

Note: For our spa services we collect health information of all our guests to insure in a safe and healthy environment. Also to ensure continuity of information from one visit to the next, and to help us in customizing treatments. If there are medical issues or allergies which could have contraindications for certain products or services this allows us to assess that. Your information will need to be updated if there are any changes from your last service. No service is performed without a detailed consultation.

You may be asked to remove personal items such as jewelry for some treatments. However, we do not assume liability for lost items.